FAQ

SHIPPING: 

Orders will be shipped 5-7 business days after placing your order. This means I have up to 7 business days (not including holidays and weekends) to pack and ship your order. Once the item has shipped you will receive a confirmation email with your tracking number. It usually takes about 3 to 5 days for it to be delivered. 

PREORDERS: 

If you preorder an item that means it is not yet ready and you agree to wait the amount of time listed on the product at the time of check out. I can not speed up the process it is a preorder for a reason :) 

LOST PACKAGES: 

In the event that your package tracking says it is delivered but has not arrived please wait a couple of days before messaging me! If it never shows up please contact USPS or UPS (whichever was delivering your package) as I no longer have control over the package. 

INVALID ADDRESS: 

If your address registers as invalid I will contact you to get the correct address and the order will not be shipped until I get a correct address. If your package gets sent back to me, it is your responsibility to cover the expenses to re-ship your order. 

RETURNS: 

I do not except returns unless otherwise specified on the listing or I sent the wrong item. Please contact me at kaylanoellecompany@gmail.com and I will try to help you the best I can! :)